Return and Refund Policy

At Manjula’s Choice, we want you to be completely satisfied with your purchase. We carefully select and pack every saree before dispatch to ensure that you receive your order in the best possible condition. However, if you receive a product with an issue, you can request a return or exchange in accordance with the policy below.

Return Period

We accept return requests within 5 days from the date of delivery.

If you receive a product with a genuine issue, please contact us within this 5-day period. Return requests submitted after 5 days from delivery may not be eligible for return or refund.

Eligible Return Reasons

You may request a return if:

The product is received damaged or defective.
You receive a wrong product or a different product from what you ordered.
The product has a significant issue that was not mentioned in the product description.
The product received does not match the ordered design, colour, or specification due to an error from our side.

To help us process your request quickly, please provide clear photographs or videos showing the issue with the product.

Condition of the Product

For a return or exchange to be accepted, the product should be:

Unused and unworn.
In its original condition.
Free from stains, perfume, makeup, washing or any other signs of use.
Returned with the original packaging and tags, where applicable.
Properly packed to prevent damage during return shipping.

Products that have been used, washed, altered, damaged after delivery, or returned without the required original packaging may not qualify for return or exchange.

How to Request a Return

If you receive a product with an issue, please contact our customer support team within 5 days of delivery.

Please share:

Your order number.
Your name and contact details.
A description of the issue.
Clear photographs of the product.
A short unboxing/opening video, if available.

Our team will review the request and guide you through the return process.

Exchange Policy

Exchange is also available for eligible products.

If you would like to exchange a product because of an eligible issue, please contact us within 5 days of delivery. After reviewing your request and receiving the returned product, we will process the exchange as applicable.

The replacement product will be subject to availability. If the requested product is unavailable, we may provide an alternative solution or process a refund, as applicable.

Refund Process

Once the returned product has been received by us and successfully verified, the refund process will be initiated.

We aim to process eligible refunds within 1 day of receiving the returned product.

The actual time taken for the amount to appear in your original payment account may depend on your bank, payment gateway, or payment method.

For prepaid orders, refunds will generally be processed to the original payment method used to place the order.

Return Shipping

If the return is due to a genuine product issue, such as a damaged, defective, or incorrect product received, please contact our team before sending the product back. We will provide the necessary return instructions.

Please do not send any product back without contacting our customer support team first.

Important Note

We strongly recommend checking your parcel and product carefully immediately after delivery. If you notice any damage, incorrect item, or other issue, contact us as soon as possible so that we can assist you within the eligible return period.

Some product characteristics such as minor variations in colour, texture, print placement, or appearance may occur due to lighting, photography, screen settings, or the nature of the fabric. Such minor variations may not necessarily be considered a product defect.

Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing the order. Once an order has been processed or shipped, cancellation may not be possible.